This page contains frequently asked questions and information. We hope it will help you get the most out of Pinkmirror.
Do I have to install any software?
No. The only thing you need is a web-browser and your photos. You won’t even have to download anything.
How can I make payment?
You can make payment using any credit card with VISA/MASTER affiliation. All the payment is through the popular payment portal PAYPAL. However you cannot make direct cash payment.
What is the difference between web quality and print quality photos?
Web resolution is a maximum of 800×800 pixels, Print resolution is 1600×1600 and Full resolution is 3200×3200. Web resolution is good enough to social media such as instagram, facebook, etc. For printing a 8×5 photo by yourself, web resolution is not sufficient. You need to go for full resolution.
Can I have a trial before purchase?
Yes. You can always download retouched portrait in free mode. After retouching, click on the “Save Button” and visit your Album. Here you click on the “Download” button, for your free download.
Still have questions? Click here to contact me.
38 replies on “Help | How To | FAQ”
It says I reached my limit it’s 12 /3. An I have not used it in weeks an this is a new month what’s up
I want to delete my account. How??????
When I try to create an account it says my password and confirmation password don’t match, when they do. What can I do?
I uploaded a photo of two people. The faces were close together and both looking directly into the camera. IT keeps detecting only one face. I tried flipping the picture to see if that would work–and it still only detects the one face. BOTH are looking right into the camera. Its a perfect picture–not far away, both subjects in the eye of the camera. I just don’t get it. Is it a hit or miss, or what? I love this program, but this isn’t the first time I have had issues with trying to edit two people in one photo. Thanks in advance for responding.
Hi, are there any limitations to what I can do with a photo that was enhanced on your site? Can I use it on my own website, or that of my employer? Thanks.
I want to only retouch one face but when I tried it retouches both faces. How do I correct this?
I tried to retouch 2 faces in one photo. I retouch one and reload again to retouch the other but it keeps retouching the same face
I tried to retouch 2 faces in one photo. I retouch one and reload again to retouch the other but it keeps retouching the same photo.
Ok! Why are my comments deleted? When I didn’t even offend anyone.
How do I delete a post I made? I’ve autually changed my mind about posting my picture.,,
How do I delete a comment I’ve made? I posted a picture which I didn’t mean to post and now I really want to delete it please help!!!
I’m having the same issue
I used to have your one year subscription and it was under $50. Now, I’m only seeing that you will charge $9.97 a month? Seriously? More than double the price now? And no option for one year? Otherwise what do it in one-month at a time increments, after one month, I have to re-up again? I would not want an auto renew if that’s the case because I don’t use this program on a regular basis. Thank you.
Hi Pink Mirror!
I recently signed up and when I went to the “My Account” section of the website today, I can’t find my subscription information (renewal date or the credit card I used).
Is there a place on the site where that information is stored?
Can I delete my comments?
How do I order a 5×7 of this photo
can I cancel after a month?
Yes, you can.
Não consigo achar onde posso fazer o teste gratuito. Por favor me ajude!!
I just purchased the basic program and went in to edit a photo- it’s coming out with a ‘after’ marked on it and I can’t see how to download. This isn’t what I wanted. I want to edit a photo without after marked on it and I want to download it. How do I make this happen?
Kindly login into Pinkmirror.com with your login credentials before retouching. Please check your email for login credentials.
Can you tell me how to shorten a face? It comes up elongated when I’m done editing.
Love your program – thank you!
I think that PinkMirror is a great tool and I would like to embed it into a professional website.
Is it an opportunity you have ever evaluated?
Please contact me to see how, unbranded or “powered by”, with limited access to the Face Slimming option.
With my best regards,
May I have Pinkmirror Corporate Office’s address? I want to mail my photos to Pinkmirror to retouch my photos, along with my payment, please.
Give Me a call anytime at 302-743-2732.
Hello, I don’t see the wonderful option you had before about nose shaping, face slimmimng and etc
Dear Maria, those options are still available. But you need to upload photo that looks straight into camera. If the face is rotated, those options will not be available.
Why can’t I download the photos WITHOUT the Pink Mirror logo on them? I see a button I can click – but it doesn’t work – even though I’m always in “Premium” mode.
You have to retouch again after the purchase. Retouches before the purchase will have logo on it.
I used to be able to click multiple tweaks and then click to apply all at once. The screens have changed and now it updates every time I click a tweak. How do I get it to update only after I have made all my selections.
We will enable the multiple tweaks option again
Hi, my original photo size is 5MB. If we purchase the premium version, what size post-edit photo will be downloaded from your site? Will it still retain the high quality? Please let me know so that I may purchase it 🙂 thank you!
The maximum size PinkMirror can process is 3000×3000 pixels
I have a new iPad and would like to use the software. Does it work on iPads?
Yes! PinkMirror works in iPad too
Dear sir or madam,
A few days ago, the site stopped sending my photos to my email address, for some reason, and I would like to get them again, since you do not provide a “Before” copy for download, in my album. Thank you.
Dear Jennifer Reeser,
In the Album, you have option to send your retouched photos as attachment with Email. Both before-image and after-image will be send as attachment with it.